Cookie Policy
About this Policy
This cookie policy ('Cookie Policy') describes the cookies that Cecconi’s and its affiliated businesses ('we', 'us' and/or 'our') use on our respective websites (each a 'Site') and the choices that you have. This Cookie Policy forms part of the privacy policy of each of Soho House and its affiliated businesses (excluding Soho Home, Cowshed and Soho Skin) which provides more general information about our data processing. Please refer to the privacy policy for the relevant business for information about (i) the purposes for which we use your personal data and our lawful basis for processing it, (ii) how we protect your personal data, and (iii) your rights; and (iv) our obligations in relation to such use.
When you first visit the Site, you will be asked to consent to the use of cookies on the Site in accordance with this Cookie Policy and, if you accept, we will store them on your device. Some cookies require consent, whilst others (which are strictly necessary to provide you with a requested service) are required for the website to operate and therefore do not require your consent.
Cookies and other technologies
A cookie is a piece of information, usually in the form of a text file, sent to your browser from a website and stored on your computer or device. Cookies can help websites recognise repeat users and allow the tracking of web usage behaviour. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. For more details on cookies and similar technologies, please visit All About Cookies.
Cookies can be stored on your computer for different periods of time. 'Session cookies' only last for as long as the browser session and are deleted automatically once you close your browser. 'Persistent cookies' cookies survive after your browser is closed until a defined expiration date set in the cookie (as determined by the party placing it), and help recognise your computer when you open your browser and browse the internet again.
The Site uses first-party cookies (cookies set directly by us) as well as third-party cookies, as described below.
We also use pixel tags (usually in combination with cookies), from the third parties described below, to get information about your usage of the Site and our services. Pixel tags are a technology similar to cookies that can be embedded in online content, or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have viewed particular content or a particular email message. For ease of reference, we also consider these pixel tags and similar technologies to be "cookies" in this Cookie Policy.
To find out more information on how you can manage your preferences, please see the Your Choices section of this cookie policy.
How do we use cookies and other technologies
· To enable secure login on the Sites.
· To understand how you use the Sites, for example, which pages you visit and/or how long you stay on a page. This can also include monitoring how visitors interact with pages in order to identify and remedy performance and functionality issues.
· To ensure security throughout our bookings processes. This includes bedroom, restaurant and event bookings.
· To deliver personalised recommendations to you. This includes showing you relevant content, events and bedroom booking offers.
· To deliver general or personalised marketing and service messages to you.
· Working with partners to deliver relevant advertising to you.
· Sending you email reminders to complete online booking journeys (e.g. membership applications).
· Processing payments.
In order to fulfil these purposes, the types of personal data that the cookies will collect include:
· [x] IP address
· [x] Membership ID and type
· [x] Language and location settings
· [x] Approximate location
· [x] Demographic information
· [x] Browser and device type
· [x] Mobile operating system information
Types of cookies used
We partner with a number of cookie providers who operate the cookies, which means helping us by arranging access to and storing of information collected through the use of cookies. They may have access to your personal data through the setting of cookies. To explain who our cookie providers are and what they do, please see the section "Cookie Providers" below which contains a general description of activities related to each provider. Further details about what specific cookies do can be found in the section "Individual Cookies" following this list.
You can block or delete cookies which are not strictly necessary to provide you with a requested service by changing the browser settings as explained under the 'Your choices' section below or visiting the preference centre on our website.
Cookie Providers
We use Google Analytics to help us understand how our visitors use the Site. Google, Inc (Google) will use information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to use of the website.. Your IP address and other information collected by this cookie will be sent to, and stored by, Google on servers in the United States. To learn how Google uses data collected on our Site, visit policies.google.com/privacy/partners?hl=en-GB&gl=uk and developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
You can opt out of these cookies in the preference centre. Alternatively, you can enable browser based opt out by downloading the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: tools.google.com/dlpage/gaoptout?hl=en
Post Hog
Post Hog helps understand how visitors use the Site. Post Hog will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to use of the website. To learn more about how PostHog uses data collected on our Site, visit https://posthog.com/privacy#:~:text=PostHog%20uses%20cookies%20to%20help,and%20their%20Website%20access%20preferences.
Hotjar
Hotjar helps us monitor and understand how visitors use the Site. It may record your activity on the website.
Intercom
Cookies from Intercom allow us to track usage across most of our Sites. Expiration of these cookies depends on the cookies used (generally, between one week and one year). Learn more here: intercom.com/terms-and-policies#privacy
Bing
These analytics cookies, provided by Microsoft, Inc. are used to collect information about how visitors use our Site. The cookies collect information, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. These cookies expire after one year. Learn more here: privacy.microsoft.com/en-gb/privacystatement
You can block or delete these cookies via your cookie settings on the preference centre. This is known as ‘domain level’ settings. You can also block or delete these cookies through your browser, as explained under the 'Your Choices' section below.
OpenTable
We use OpenTable to give you the ability to make bookings online at our restaurants. The cookies from OpenTable allow us to provide this functionality. Learn more here: opentable.com/legal/privacy-policy
Vimeo
Some of our websites embed videos from Vimeo. When visiting any of our pages with content from Vimeo these cookies may be presented. They expire after two years. Learn more here: vimeo.com/privacy
Double Click
Enables Google and its partners to serve ads to you based on your visit to our Site. Learn more about Google’s privacy practices here: google.com/intl/en/policies/privacy/. You can also prevent your data from being collected by DoubleClick on our Site by downloading and installing the DoubleClick Opt-out Browser Add-on for your current web browser at the following link: support.google.com/ads/answer/7395996.
Individual cookies
Where the use of individual cookies involves transfers of your personal data from the UK or EEA to outside those jurisdictions we have added details of them to the "Purpose" column in the tables below. Cookies deployed on our Sites are categorised under the following:
Strictly necessary
We use cookies that are strictly necessary to provide you with services available through our Site and to use some of its features, such as the ability to log in and access secure areas, as well as the ability to make payments. These cookies are essential for using and navigating the Site. Without these cookies, basic functions of the Site would not work. We use session cookies to help our Site remember what you have selected on previous pages, avoiding the need to re-enter information. Because these cookies are strictly necessary to deliver the Site and our services, you cannot refuse them.
|
Cookie |
Duration |
Operator |
Purpose |
|
_cfwaitingroom |
Persistent |
Cloudflare Inc. |
This is a Cloudflare cookie used for managing website access during peak traffic. |
|
CF_AppSession |
Persistent |
Cloudflare Inc. |
This cookie is used by Cloudflare for session management |
|
Sid |
Persistent |
Okta Inc. |
This is an Okta cookie used to set session ID after successful authentication |
|
oktaStateToken |
Persistent |
Okta Inc. |
This is an Okta cookie used to store authentication state for authentications in progress |
|
_soho_house-application_form_session |
Persistent |
Soho House & Co Inc. |
This cookie is used for session management by Soho House applications form |
|
CF_Session |
Persistent |
Cloudflare |
This cookie is used by Cloudflare for session management |
|
Ao |
Persistent |
Okta |
This cookie is associated with Okta CDN and is used to support user authentication |
|
__cf_bm |
Persistent |
Cloudflare Inc. |
The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots.
|
|
__cf_bm |
Persistent |
Cloudflare Inc. |
The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. This is a CloudFoundry cookie |
|
JSESSIONID |
Session |
Okta Inc. |
This is a General Purpose Okta cookie used to manage and maintain user sessions by the server |
|
_soho_house-restaurants_session |
Session |
Soho House |
Stores the session ID for Soho House Restaurants application. This is only set once you commence a booking.
|
|
Otuvid |
Session |
OpenTable |
This cookie is used by OpenTable for session management. This is only set once you commence a booking.
|
|
OT-Session-Update-Date |
Persistent |
OpenTable |
This cookie is used by OpenTable to store the time of the last session update which is used for session management. This is only set once you commence a booking. |
|
OT-SessionID |
Persistent |
OpenTable |
This cookie is used by OpenTable for storing the session id. This is only set once you commence a booking. |
|
ha_userSession |
Session |
OpenTable |
- This cookie is used by OpenTable for session management. This is only set once you commence a booking. |
|
ot-cookie-check |
Session |
OpenTable |
This cookie is used by OpenTable for session management. This is only set once you commence a booking. |
|
OT-Session-Update-Date |
Persistent |
OpenTable |
This cookie is used by OpenTable to store the time of the last session update which is used for session management. This is only set once you commence a booking. |
|
Otuvid |
Session |
OpenTable |
This cookie is used by OpenTable for session management. This is only set once you commence a booking. |
|
OptanonAlertBoxClosed |
Persistent |
OneTrust |
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one-year lifespan and contains no personal information |
|
- OT-SessionId |
Persistent |
OpenTable |
This cookie is used by OpenTable for storing the session ID. This is only set once you commence a booking. |
|
OptanonConsent |
Persistent |
OneTrust |
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the user’s browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor |
|
PHPSESSID |
Session |
Soho House |
PHP session cookie associated with embedded content from this domain. |
|
_electric_session |
Session |
Electric Diner |
Stores the session ID for Electric Diner application. This is only set once you commence a booking. |
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated which means that it is unlikely that you can be easily identified from it. If you do not allow these cookies we may not know when you have visited our site, and will not be able to monitor its performance.
|
Cookie |
Duration |
Operator |
Purpose |
|
ak_bmsc |
Persistent |
Akamai |
This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots. |
|
bm_mi |
Persistent |
Akamai |
This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots. |
|
_ga |
Persistent (729 days) |
Google, Inc. |
This cookie is used by Google Analytics to store a random number as a client identifier. Used for counting website visitors, sessions and campaign data. |
|
_ga_XXXXXXXXXX |
Persistent (729 days) |
Google, Inc. |
This is a Google Analytics cookie used to store and track session metrics such as start time and user engagement. |
|
_ga_B7PDR27X7J |
Persistent (729 days) |
Google, Inc. |
Google Analytics cookie |
|
__utmz |
Persistent (182 days) |
Google, Inc. |
This is one a cookie set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics identify where visitors came from when arriving on the site. |
|
__cfduid |
Persistent (30 days) |
Lucky Orange |
This cookie is owned and managed by Lucky Orange – a web analytics company that provides data on how users interact with sites. |
|
_ga |
Persistent (729 days) |
Google, Inc. |
This cookie is associated with Google Universal Analytics - a significant update to Google's commonly used analytics service. It is used to distinguish unique users by assigning a randomly generated number as a client identifier and is included in each page’s request in a site. It is also used to calculate visitor, session and campaign data for the sites analytics reports. |
|
_utmv######### |
Persistent (182 days) |
Google, Inc. |
This cookie is used by Google Analytics to store custom variable data for the visitor |
|
__utmc |
Session |
Google, Inc. |
This is a cookie set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is set to enable interoperability with the older versions of Google Analytics code. When used by Google Analytics this is always a Session cookie, ending when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.
|
|
__utma |
Persistent (729 days) |
Google, Inc. |
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This distinguishes between users and sessions. It is used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. |
|
__utmt |
Session |
Google, Inc. |
This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes
|
|
__utmb |
Session |
Google, Inc. |
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit. |
|
_gid |
Persistent (182 days) |
Google, Inc. |
This cookie name is associated with Google Universal Analytics. It stores and updates a unique value for each page visited._ |
|
__ph_opt_in_out_phc_YgyPA9d8N8jvJcrSnB7uxJoDXh13866qOG1endRqzuD |
|
Posthog |
This cookie is used to track whether the user opted in/out of Sohohouse Posthog analytics. Post Hog helps understand how visitors use the Site. Post Hog will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to use of the website.
|
|
Post Hog
|
|
Posthog |
PostHog helps understand how visitors use the Site. PostHog will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to the use of the website |
|
Hotjar |
Persistent |
Hotjar |
Hotjar helps us monitor and understand how visitors use the Site. It may record your activity on the website. |
|
_hjIncludedInPageviewSample |
Persistent |
Hotjar |
This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's page view limit. Prevents performance issues. |
|
Intercom |
Variable - Between one week and one year |
Intercom |
Cookies from Intercom allow us to track usage across most of our Site. Expiration of these cookies depends on the cookies used |
|
Bing |
Persistent – One year |
Microsoft |
These analytics cookies, provided by Microsoft Inc, are used to collect information about how visitors use our Site. The cookies collect information including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited |
Functional
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
|
Cookie |
Duration |
Operator |
Purpose |
||
|
T |
Session |
Okta |
This cookie stores the visual theme of the Okta login panel. |
||
|
autolaunch_triggered |
Persistent |
Okta |
This cookie is used by Okta to automatically launch application after signing in the user |
||
|
DT |
Persistent (729 days) |
Okta |
This cookie is used by Okta for remembering unique devices, for example for skipping 2FA for subsequent logins |
||
|
i18n_redirected |
Persistent |
Digital House Web |
This cookie is used by Digital House Web to store the user language and redirect them to appropriate URLs |
||
|
ak_bmsc |
Persistent |
Akami |
This cookie is used by Akamai to distinguish traffic between humans and bots |
||
|
bm_mi |
Persistent |
Akami |
This cookie is associated with Akamai. It is used to analyse traffic to determine if it is automated traffic generated by bots or a human user |
||
|
vuid |
Persistent (729 days) |
Vimeo |
These cookies are used by the Vimeo video player on websites. |
||
|
Empathy Broker
|
Persistent (3 years) |
Empathy Broker |
Many of our Sites allow you to search for content on the Site. We use cookies from Empathy Broker to enable our search functionality. |
||
|
Spotify
|
Persistent (2 months) |
Spotify |
Some of our websites embed playlists from Spotify. When visiting any of our pages with a Spotify playlist, these cookies may be presented |
||
|
Dropbox
|
Persistent (5 years) |
Spotify |
Our careers website allows you to upload files from Dropbox. Because we integrate Dropbox into our website, these cookies may be presented on some pages our website. |
||
|
Vimeo
|
Persistent (2 years) |
Vimeo |
Some of our websites embed videos from Vimeo. When visiting any of our pages with content from Vimeo these cookies may be presented |
||
|
Wufoo
|
Persistent (1 year) |
Wufoo |
We use Wufoo to build some of the forms on our websites. The cookies from Wufoo allow us to use this functionality |
||
Targeting cookies
These cookies may be set through our site by our advertising partners. They are used to build a profile of your interests, enhance personalisation and show you relevant adverts. They are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
|
Cookie |
Duration |
Operator |
Purpose |
|
_gat_UA-nnnnnnn-nn |
Session
|
|
Google Analytics Cookies
|
|
_gat_UA-6883189-9 |
Session
|
|
- Google Analytics Cookies
|
|
TDCPM |
Persistent (365 days) |
TradeDesk |
This cookie is owned by the TradeDesk. The main activity is to provide an advertisement serving platform. |
|
TDID |
Persistent (365 days) |
TradeDesk |
This cookie is owned by TheTradeDesk. The main activity is to provide an advertisement serving platform. |
|
Flashtalkingad1 |
Persistent (730 days) |
Flashtalking |
This cookie is owned by Flashtalking. The main activity is to provide an advertisement serving platform. |
|
_fbp |
Persistent (90 days) |
Flashtalking |
This cookie is owned by Flashtalking. The main activity is to provide advertisements. |
|
B |
Persistent (365 days) |
Yahoo |
This cookie is owned by Yahoo. The main activity is to provide search and advertising functionality. |
|
A3 |
Persistent (365 days) |
Yahoo |
This cookie is owned by Yahoo. The main activity is to provide search and advertising functionality. |
|
Ar_debug |
Persistent (364 days) |
|
This cookie is owned by Pinterest. The main activity is to enable and provide social content sharing via our Sites. |
|
|
Persistent (2 months) |
Meta |
Facebook helps you stay in touch with your network through your website/mobile application. Because we include a link for you to view our Facebook profiles via our Site, Facebook includes an advertising cookie on the Site. These cookies expire after two months. Learn more here: facebook.com/policies/cookies/ |
|
ATN |
Persistent (730 days) |
Atlas Solutions |
This cookie is owned by Atlas Solutions (a Facebook owned product). The main activity is to provide targeting functionality via user’s web activity. |
|
Uuid2 |
Persistent (90 days) |
AppNexus Inc. |
This cookie is owned by AppNexus Inc. The main activity is to provide online advertising technology services. |
|
anj |
Persistent (90 days) |
AppNexus Inc. |
This cookie is owned by AppNexusInc. The main activity is to provide online advertising technology services. |
|
test_cookie
|
|
|
This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor’s browser supports cookies. Enables Google and its partners to serve ads to you based on your visit to our Site. Learn more about Google’s privacy practices here: google.com/intl/en/policies/privacy/
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|
|
|
Twitter provides real-time updates from across the globe on the latest trending stories, ideas and opinions from the Twitter accounts or hashtags that you choose to follow. We make it easier for you to share our website content over Twitter. Learn more here: twitter.com/en/privacy |
|
rmuid |
Persistent (365 days) |
DC Storm |
This cookie is owned by DC Storm, which provides third party analytics, tracking and tag management solutions. |
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Your choices
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site. Please note that the below information about your choice is in addition to your other rights described in the privacy policy of each of Soho House and its affiliated businesses (excluding Soho Home, Cowshed and Soho Skin) which also apply in relation to the personal data collected by cookies.
Preference centre
You may opt out , or opt in to, any cookies through our preference centre here . Changes may take up to 72 hours to come into effect.
Browser based opt-out
You can block or delete cookies by changing the browser settings, as explained under the 'Your choices' section below. The providers listed below also offer direct opt-out functionalities. Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers.
Cookie settings in Internet Explorer: support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Cookie settings in Firefox: support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
Cookie settings in Google Chrome: support.google.com/chrome/answer/95647?hl=en
Cookie settings in Safari
• macOS: support.apple.com/en-gb/guide/safari/sfri11471/mac
Advertising specific opt-out
In addition to the methods above, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit aboutads.info/choices/ or youronlinechoices.com
Facebook: To opt out, please visit facebook.com/help/769828729705201
DoubleClick: You may opt out of personalised advertising by visiting Google’s Ads Settings at the following link: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=en-gb.
Domain based opt-out
You can opt out of cookies via the cookie banner placed on the landing page of our websites. Performance, functionality and targeting cookies have the opt out option which will be honoured once you set your chosen preferences.
Again, please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.
CCPA opt out of sale
If you are a California resident, the CCPA provides for the opt out of sale of personal data. Please use this form if you wish to do so https://sohohouseshorts.wufoo.com/forms/personal-data-request-form/
Changes
We may change the type of third-party service providers that place cookies on the Site and as a result amend this Cookie Policy from time to time. You will be notified of any changes to this Cookie Policy when you visit the Sites. In addition, if additional consent is required, you will be notified and given the opportunity to amend your preferences in compliance with applicable laws.
Contact us
If you have any questions or concerns, please contact Soho House and the affiliated businesses you engage with at [email protected]